'Extended Family'
'True to
Their Word'
Their Word'
'Never Looked Back'
'More Efficient and Accurate'
$1B
Indiana
We feel like we are extended family. You don’t get that with many vendors. We try to operate and serve our customers in that way, so it’s nice to work with vendors that have the same attitude. You aren’t opening a ticket, you’re dealing with the same people. [PROFORMANCE is] very responsive and very customer service oriented.
Vice President of Loan Operations
$1B
Tennessee
Throughout my tenure, I have had the opportunity to work with many third-party vendors. With most service providers, there is no real partnership. They merely offer a service that is of value to our organization. This is not the case with PROFORMANCE. From the time we were introduced to [them] approximately 15 years ago, we have worked together as partners, with one common goal of making [our] operations and services optimal. During this time, lasting friendships have been developed and a long-term business partnership has been formed. In addition to their zealous quest to be leaders in banking technology, I can always count on the PROFORMANCE team to be knowledgeable, helpful, true to their word, and an exceptional service provider.
Executive Vice President, Chief Operations Officer
$1.3B
Iowa
[We’ve] been a customer of PROFORMANCE since 2011. We are a $1B bank, and it was a huge commitment for us to think about undertaking [a conversion]. PROFORMANCE came on-site, and we had great training. They took the time to walk us through a lot of information, and we felt good about what we had in store for us down the road. Here we are [many] years later, and we have never looked back. We’ve been through numerous audits, and auditors have mentioned how great the software is and its ease of navigation. The staff are easy to talk to. You can ask any question, make suggestions for future enhancements, and they are receptive to feedback from us. I’ve heard a lot of horror stories of imaging loan portfolios. I’m always happy to pipe up and say that our process has been smooth, and we have never regretted being with PROFORMANCE.
Vice President, Loan Administration
$8B
Texas
[PROFORMANCE’S] customer service is the highest I have ever seen. I never have to wait when I call or email, [and] the product truly does what they say. My department is more efficient, and our accuracy has increased. The reporting feature is like none I have ever used; it is completely customizable. There is also Review Queue that the [front line] loves because they can satisfy their own exceptions. Of course, those still flow to my department for final review. This product is outstanding.
Credit Department Manager
With increasing regulatory, compliance, and management concerns, we want to ease our customer’s burden of performing administrative tasks, managing documents, and sharing information. Our suite of products orchestrates the flow of data, documents, and events across the institution.
